When you telephone for an appointment the reception staff will be able to book you into the variety of appointments we have available. Due to staff and space availability appointment numbers are limited.
You will be able to book appointments on the day as well as up to a month in advance if you are booking a follow up appointment please book with the same GP. The reception staff will ask why you would like an appointment, so that the appropriate amount of time can be allocated, you are booked with the correct clinician and so the doctor can review your records before starting the consultation.
Once the appointments are filled you may be asked to call back the next day. If it is more urgent the Doctor will call you back to discuss and arrange an appointment if necessary.
Due to our space constraints we ask that you arrive just before your appointment and please do not bring groups of friends or family unless absolutely necessary. You may be asked to rebook if you are late for your appointment.
Please respect other patients who are waiting. If your problems are complicated and likely to take a long time you may be asked to rebook so that more time can be spent with you.
In a number of cases it might be worth considering an appointment with our clinical pharmacist rather than a doctor. The pharmacist can manage minor ailments medication queries and is able to refer if necessary.
If you are unable to attend an appointment please ensure you telephone us at the earliest possible time (at least one hour before your appointment time) we can then offer the appointment to another patient. You can only cancel appointments by telephone or by using your online services account. We do not accept cancellations by any other method.
The practice has a high non attendance rate. It is frustrating when we are unable to offer appointments to some patients and we lose on average 10 hours of Doctors appointments and 30 hours of Nursing appointments each month due to non attendance.
The practice operates a policy where if a patient fails to attend three or more appointments they will not be able to book advance appointments with Doctors or Nurses. This will mean calling on the day you would like to be seen and if an appointment is still available it can be booked but they are on a first come first serviced basis and you may have to call back.