Devonport Health Centre53 Damerel CloseDevonportPlymouth, PL1 4JZTel: 01752 561500
When you telephone for an appointment the reception staff will be able to book you into the variety of appointments we have available. Due to staff and space availability appointment numbers are limited.
You will be able to book appointments on the day as well as up to a month in advance if you are booking a follow up appointment please book with the same GP. The reception staff will ask why you would like an appointment, so that the appropriate amount of time can be allocated, you are booked with the correct clinician and so the doctor can review your records before starting the consultation.
Once the appointments are filled you may be asked to call back the next day. If it is more urgent the Doctor will call you back to discuss and arrange an appointment if necessary.
Due to our space constraints we ask that you arrive just before your appointment and please do not bring groups of friends or family unless absolutely necessary. You may be asked to rebook if you are late for your appointment.
Please respect other patients who are waiting. If your problems are complicated and likely to take a long time you may be asked to rebook so that more time can be spent with you.
In a number of cases it might be worth considering an appointment with our clinical pharmacist rather than a doctor. The pharmacist can manage minor ailments medication queries and is able to refer if necessary.
If you are unable to attend an appointment please ensure you telephone us at the earliest possible time (at least one hour before your appointment time) we can then offer the appointment to another patient. You can only cancel appointments by telephone or by using your online services account. We do not accept cancellations by any other method.
The practice has a high non attendance rate. It is frustrating when we are unable to offer appointments to some patients and we lose on average 10 hours of Doctors appointments and 30 hours of Nursing appointments each month due to non attendance.
The practice operates a policy where if a patient fails to attend three or more appointments they will not be able to book advance appointments with Doctors or Nurses. This will mean calling on the day you would like to be seen and if an appointment is still available it can be booked but they are on a first come first serviced basis and you may have to call back.
We are now offering E-consultation, you can access a wide range of self help, request Fit Notes, ask for advice ore results of tests. The video below explains how this works.
You can book and cancel appointments in the following ways:
By telephoning reception on 01752 561500. Please don't be offended when being asked why you would like an appointment. Our Administrators are asking so that they ensure you are seen by the most appropriate person and that you have the correct amount of time. They are bound by the same confidentiality as the clinical team.
You can register for online services which will enable you to book and cancel appointments, request medication, check whether a prescription has been issued and update your contact details.
PLEASE NOTE YOU CAN ONLY CANCEL APPOINTMENTS USING YOUR ONLINE SERVICES ACCOUNT OR BY TELEPHONING THE PRACTICE.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00. The time of the visit cannot be estimated so please be patient, if the receptionist feels the visit is urgent then she will transfer you to a GP immediately.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
Click on the link below to find out how to book an appointment:
Improving Access to GP Appointments
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